Refund Policy
Last Updated: January 2026
1. Overview
At Rally Assist, we strive to provide the highest quality services. This Refund Policy outlines the circumstances under which refunds may be issued.
2. Service Cancellation
Before Executive Arrival:
- You may cancel your service request free of charge before our executive arrives at your location
- No cancellation fees will be charged
- If any advance payment was made, it will be refunded in full within 5-7 business days
After Executive Arrival:
- If you cancel after our executive has arrived, a visit charge may apply
- The visit charge covers travel and time costs
- Any remaining amount after deducting the visit charge will be refunded
3. Service Dissatisfaction
If you are not satisfied with our service:
- Please report the issue within 24 hours of service completion
- Provide details and photographic evidence if applicable
- We will investigate the complaint and take appropriate action
- Eligible refunds will be processed within 7-10 business days
4. Eligible Refunds
Refunds may be issued in the following cases:
- Service not performed as promised
- Significant quality issues verified by our team
- Duplicate payments
- Technical errors in payment processing
5. Non-Refundable Services
The following are generally non-refundable:
- Services that have been fully completed and accepted
- Emergency services where assistance was provided (battery jumpstart, fuel delivery, etc.)
- Products or materials used during the service
- PPF and Ceramic Coating once applied (unless defective)
6. Refund Process
To request a refund:
- Contact us at info@rallyassist.in or call +91 81471 30918
- Provide your service details, date, and reason for refund
- Our team will review your request within 2-3 business days
- If approved, refunds will be processed to the original payment method
- Refund processing time: 5-10 business days
7. Partial Refunds
In some cases, partial refunds may be issued:
- When only part of the service was unsatisfactory
- When some materials/products were used before cancellation
- Based on the assessment of our quality team
8. Disputes
If you disagree with our refund decision, you may:
- Request a review by our management team
- Provide additional evidence supporting your claim
- We will make a final decision within 7 business days
9. Contact Us
For refund requests or questions:
